We will gladly refund or replace an order due to fulfillment and/or carrier issues. If you simply change your mind about a purchase. We will refund your order once unopened items are received at our fulfillment center. Please keep in mind, the consumer is responsible for shipping charges.
Please contact us at firstname.lastname@example.org or call us at (904) 677-3185. Allow our Customer Service Department to get back to you within 24-48 hours.
Due to COVID-19 and holiday order volume, some carriers are experiencing heavy delays in updating tracking information. Our team is working diligently to process orders to ship as quickly as possible, however carrier shipping delays are outside of our control. Once your order receives tracking information, adjustments are unable to be made due to your order being in transit.
All orders are processed in the order they are received and are shipped within 24-48 hours Monday-Thursday. Orders received on Friday after 8:00 am EST will be processed the next business day.
When you place an order, we will calculate shipping rates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Shipping charges are non-refundable due to these funds being collected by the carrier. Customers will receive a tracking number via e-mail confirming that your order has been shipped.
For questions related to your order, please contact our Customer Service Department at email@example.com or visit our contact us page.